Bilingual Workforce Coach
About The Position
The Bilingual Workforce Coach supports Guadalupe Centers’ Workforce Development & Adult Education Department, a Financial Opportunity Center (FOC), by helping community members pursue career and financial stability. The role recruits participants for training, education, and employment programs; conducts career assessments; and provides job-readiness and digital-literacy instruction in English and Spanish. The coach delivers individualized coaching and group education, helps participants develop action plans and reach financial goals, and provides employment and career-development support. The role also delivers financial-literacy and career-development workshops, connects participants with training and career pathways, conducts community outreach, and builds partnerships with employers and other organizations. The position maintains participant records and program outcome data in Salesforce, prepares monthly and quarterly outcome updates using EOS tools, and collaborates with colleagues to adapt curriculum and support participant progress. It operates in a professional office environment in the community served and uses standard office equipment. The position requires regular interaction with others, periods of sitting, and activities such as standing, walking, handling materials, and occasionally lifting office supplies weighing up to 20 pounds.
Requirements
- Associate’s degree or an equivalent combination of education, work experience, and certifications.
- Bilingual English and Spanish proficiency, both oral and written.
- Excellent written and oral communication skills and aptitude for public presentations.
- Medium-level or greater proficiency with Microsoft Suite, Google Suite, the internet, and management information systems such as Salesforce and Paycor.
- Ability to work in a non-judgmental manner with a diverse range of people and maintain a respectful, inclusive culture.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Bachelor’s degree from an accredited educational institution and significant professional experience (two to five years).
- Strong understanding of workforce services, income support, financial literacy, and coaching.
- Previous work experience with the target population and/or ability to provide coaching services in a culturally and linguistically appropriate manner.
Responsibilities
- Implement core Financial Opportunity Center services through individualized coaching and group education focused on financial stability.
- Conduct income-support assessments and develop participant action plans, providing tools, resources, support, and accountability.
- Assist participants with employment and career development, including job readiness, resumes and cover letters, applications, interview preparation, job placement, career advancement, and employment retention.
- Provide financial coaching and counseling on budgeting, debt reduction, savings, banking, credit building or repair, and improving financial health and net worth.
- Deliver financial-literacy and career-development workshops on topics including budgeting, credit, banking products, predatory lending, and career pathways.
- Support participants in accessing vocational training and bridge-to-career pathways.
- Conduct presentations and outreach to recruit participants and raise awareness of FOC and Workforce & Adult Education services, including coordinating and participating in job fairs.
- Build and maintain collaborative relationships with employers, educational institutions, government agencies, unions, industry sponsors, and community organizations.
- Maintain accurate participant records and required program documentation in Salesforce.
- Participate in professional development and support continuous improvement of FOC programs and services.
- Collect and record required participant data, including demographic information and participation or attendance, in the CRM platform.
- Prepare monthly and quarterly outcome and achievement updates using EOS tools such as scorecards and dashboards.
- Deliver digital-skills lessons in English and Spanish in an inclusive and engaging learning environment.
- Collaborate with the team to customize curriculum and provide individualized support.
- Use assessments to track progress and improve language acquisition and digital competencies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
