Bilingual VIP Revenue & Retention Specialist (English & Spanish)
About The Position
Are you passionate about helping people improve their health while building meaningful customer relationships? We're looking for experienced Bilingual VIP Revenue & Retention Specialists who thrive in consultative sales and customer retention. In this role, you'll work with customers interested in premium-quality vitamins, nutritional supplements, and wellness products, helping them find the solutions that best fit their health and wellness goals. If you're warm, persuasive, relationship-driven, and enjoy turning conversations into long-term customer loyalty, we'd love to hear from you.
Requirements
- Fluent in English and Spanish (spoken and written).
- At least 2 years of experience in sales, customer retention, account management, or a similar customer-facing role.
- Strong consultative selling and objection-handling skills.
- Excellent verbal communication and interpersonal skills.
- Ability to build trust and long-term customer relationships.
- Goal-oriented with a proven ability to meet or exceed KPIs.
- Comfortable working in a fast-paced, performance-driven environment.
- Reliable internet connection and a quiet home office setup.
Nice To Haves
- Experience selling vitamins, nutritional supplements, wellness products, or other health-related products.
- Experience handling inbound retention or cancellation calls.
- Experience with CRM systems and sales tools.
- Background in subscription-based or direct-to-consumer sales is an advantage.
Responsibilities
- Answer inbound customer calls from individuals considering cancelling or modifying their orders.
- Build genuine rapport and create positive customer experiences.
- Listen carefully to understand each customer's needs and wellness goals.
- Recommend the most suitable vitamins, nutritional supplements, and wellness products.
- Retain customers through personalized solutions, product education, discounts, and flexible options.
- Cross-sell and upsell products that provide additional value.
- Make outbound follow-up calls to reconnect with previous customers and generate new sales opportunities.
- Manage a pipeline of callbacks and follow-up leads.
- Adapt your communication style to different customer personalities.
- Accurately document customer interactions using CRM software.
- Meet and exceed sales, retention, and customer satisfaction goals.
Benefits
- Competitive hourly pay
- Earn up to 5% commission on every qualifying sale
- Monthly performance bonus opportunities for eligible team members
- Opportunity to build and manage your own portfolio (book) of customers
- Work with premium-quality health and wellness products
- Ongoing training, coaching, and career development
- Be part of a growing VIP team with long-term advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
