Bilingual Universal Banker- Multiple Locations
About The Position
Midwest BankCentre is seeking a Bilingual Universal Banker to join their team. This role involves engaging with customers, assisting in achieving branch goals, and providing excellent customer service. The position requires flexibility to accommodate staffing needs, the ability to work independently and manage time effectively, and adherence to policies and procedures. The Universal Banker will also contribute to branch meetings and culture, promote products and services based on customer needs, provide consultative advice, and assist with account opening and maintenance, including consumer loan and credit card applications. A key aspect of the role is supporting and promoting digital banking solutions and assisting customers with teller transactions, resolving discrepancies, and balancing cash drawers. The position also involves proactive in-bound and out-bound call handling to build relationships and identify opportunities for expanding customer relationships. Referrals to business partners are essential to ensure customers can meet all their financial needs within Midwest BankCentre. The role requires understanding and adherence to federal banking regulations such as BSA, USA Patriot Act, and AML, as well as maintaining awareness of the Bank's compliance requirements and risk management concepts. Midwest BankCentre emphasizes a culture of engagement, collaboration, diversity, inclusion, and innovation, with a commitment to making long-term investments in communities to foster shared prosperity.
Requirements
- High School Diploma (or equivalent) is required
- Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively
- Technologically savvy with the ability to quickly learn and adapt to new systems and software
- Problem-solving mindset and the ability to think critically under pressure
- Excellent attention to detail and organizational skills
- Ability to work independently, as well as collaborate effectively within a team environment
- Flexibility to work some weekends and evenings, as per business needs
- Willing and able to travel to other locations/branches
- Willing and able to work required overtime
Nice To Haves
- Associates or Bachelor's degree preferred
- A minimum of two years bank customer contact or retail sales experience preferred
- Commercial credit experience
Responsibilities
- Engage with customers and establish rapport that encourages further engagement
- Assist team in achieving branch goals
- Provide excellent customer service
- Remain flexible to accommodate branch staffing needs
- Work independently and manage their time
- Follow policies and procedures, maintain accuracy
- Follow through on daily, weekly and monthly tasks
- Contribute to branch meetings and culture
- Promote products and services based on customer's needs
- Provide consultative advice to help customers achieve their financial goals
- Assist with account opening and account maintenance
- Complete consumer loan applications and closings
- Support and promote digital banking with knowledge of all online and app-based banking solutions
- Assist customers with processing transactions, such as deposits, withdrawals, or payments
- Resolve complaints or account discrepancies and answer questions
- Maintain and balance cash drawers and reconcile discrepancies
- Assist with credit card applications
- Be proactive, using contact management methodology to build relationships over time
- Identify opportunities for expanding customer relationships
- Make next-best product recommendations
- Solve issues or problems before they arise
- Connect customers to experienced banking partners when appropriate
- Meet quarterly banker minimum standards
- Participate in sales, service and product training meetings and MBC@Work presentations
- Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks
Benefits
- Competitive Compensation
- Comprehensive salary and benefits package
- Opportunities for continuous learning and development
- Professional Growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
