Bilingual UI Adjudicator (Spanish/English)

State of Nebraska•Lincoln, NE

3d•Onsite

About The Position

The Nebraska Department of Labor is seeking a detail-oriented, multi-tasking individual who is bilingual in Spanish and English to join their team as a Bilingual Unemployment Insurance (UI) Adjudicator. This role involves analyzing benefit claims, processing appeals, investigating overpayments, answering inquiries, interviewing claimants, and managing claimant and employer information. The position requires strong communication skills and the ability to thrive in a fast-paced, team-oriented environment. A pay differential is provided for multilingual skills.

Requirements

Post-high school coursework/training in math, composition and/or use of computer equipment, OR experience in fact finding/interviewing, customer service including answering inquiries, explaining procedures or experience in customer service or call center.
Spanish/English bilingual language skills are required.
Knowledge of Nebraska Employment Security Law.
Skilled in interviewing clients, employers or other parties of interest to collect essential information.
Skilled in basic computer skills, including word processing and data entry.
Skilled in organizing in high workload, high stress situations.
Ability to meet all timeliness and time lapse requirements according to Federal guidelines.
Ability to effectively communicate via the telephone.
Ability to specialize in decision making within the capacity of Nebraska Employment Security Law.
Ability to maintain regular and reliable attendance.

Nice To Haves

Experience adjudicating unemployment insurance claims.
Experience using current benefit payment system in NEworks.
Proficient computer and typing skills are necessary.

Responsibilities

Analyze benefit claims to obtain the necessary information to write legal formal determinations of benefit eligibility.
Process appeals from claimants and employers, explain procedures, assist in completion of appeal, complete necessary documents, and data entry of transactions.
Testify on behalf of the Commissioner of Labor as necessary in Appeal Hearings.
Investigate and establish overpayments of benefits to claimants to ensure that unauthorized benefits are not paid and to comply with legal requirements relative to payment of Unemployment Insurance Benefits.
Answer verbal and written inquiries from claimants, employers, and other agencies to explain legal requirements and procedures pertinent to the Unemployment Insurance program and general information.
Interview claimants to determine continued eligibility for unemployment insurance benefits. Identify barriers, verify work search and refer to reemployment services through One Stop offices.
Retrieve, review and update claimant and employer information utilizing computer database inquiries and computer data entry skills.
Collect, validate and assemble completed claims and submit for imaging and archival storage.
As directed by supervisor, file initial, additional and extended unemployment insurance benefits by telephone.
As directed, adhere to State, Department of Labor and UI Division policies and procedures.
Assist with testing, wage investigations, adjudicate/work on various types of claim types (CWC, UCX, UCFE, APT, Trade).
Other duties as assigned to support the Unemployment Insurance Benefits Program.

Benefits

13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement
Opportunity to be part of meaningful work and make a difference through public service