Bilingual Traveling Patient Coordinator

Benevis • Dundalk, MD

5h • Onsite

About The Position

Benevis is a company dedicated to providing quality, affordable dental care, creating millions of smiles annually. With over 2,000 employees nationwide, the organization is united in its mission to deliver high-quality dental care in a fun and compassionate environment. The Patient Coordinator role is crucial in supporting this mission by ensuring excellent dental care and creating memorable patient experiences, emphasizing teamwork and patient-centric care. This position involves active community engagement, including participation in local events such as school screenings and presentations to promote a positive image of the company. Additionally, the role requires participation in morning huddles and fostering a collaborative and appreciative environment among peers. A significant aspect of the job is working with children, who constitute 70% or more of the patient base.

Requirements

• Graduation from a senior high school or GED equivalent
• Bilingual

Nice To Haves

• Office experience in a dentist's or physician's office, preferred
• Experience with children's dentistry, preferred

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out
• Verify patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up operatory and six month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
• Ensure all patient records are re-filed at the end of the day
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
• Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
• Participate in morning huddles
• Other duties as assigned

Benefits

• Competitive compensation
• Quarterly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees