Bilingual Toll Collection Agent

OneMCI•Tampa, FL

12d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll account issues, payment processing, and general questions delivering a helpful and professional experience in both English and Spanish . To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent.
Fluent in English and Spanish (spoken and written).
Experience with computer-based data entry .
Strong written, verbal, and interpersonal communication skills.
Ability to work shifts aligned with toll operations hours, including weekends and holidays.
Experience with non-cash payment processing systems.
Skilled in troubleshooting, conflict resolution, and customer follow-up.
Customer-focused: empathetic, patient, and responsive.
Ability to multitask, stay organized, and manage time independently.
Team-oriented with a commitment to service excellence.

Nice To Haves

Experience in customer service
inside sales
problem-solving
or back-office support .
Familiarity with tolling systems or public infrastructure services.

Responsibilities

Serve as the friendly and professional face of toll operations at our Tampa facility.
Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
Process payments using toll operations back-office systems.
Handle customer complaints and escalate complex issues as needed.
Maintain accurate records of customer interactions and transactions.
Collaborate with customer service team members to enhance service quality.
Complete end-of-day deposits and balancing reports.
Adhere to scheduled shifts and attendance requirements.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.