Bilingual Inbound Toll Collections Agent (Entry-Level)

OneMCI•Tampa, FL

19h

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We’re hiring Bilingual (English/Spanish) Collections Agents to support inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority . In this role, you’ll be the friendly face and voice assisting customers with toll account issues, payment processing, and general inquiries. If you’re detail-oriented, tech-savvy, and love working with people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High School Diploma or equivalent
Fluent in English and Spanish (spoken and written)
Experience with data entry and computer-based systems
Strong communication skills both written and verbal
Ability to work flexible shifts aligned with toll operations hours
Experience with non-cash payment processing systems
Problem-solving mindset with a knack for conflict resolution and negotiation
Customer-first attitude: empathetic, patient, and responsive
Ability to multi-task , stay organized, and manage time independently
Team-oriented with excellent interpersonal skills

Responsibilities

Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service
Handle inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options
Process payments using secure, computerized systems
Resolve customer complaints and concerns with professionalism and empathy
Collaborate with team members to enhance the overall customer experience
Perform end-of-day deposits and generate balancing reports
Maintain accurate records and follow all operational procedures
Adhere to scheduled shifts and attendance requirements

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.