Toll Collection Agent

OneMCI•Parkersburg, WV

2d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for agents to support walk-up customer inquiries, new account setup and MOV pass tag issuance at Parkersburg Memorial Bridge facilities. In this role, you will assist with new account set up, payment processing, general questions, and concerns. This is an entry-level, on-site position. Experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Excellent organizational, written, and oral communication skills
Ability to work shifts that will likely include weekends
Cash handling experience on a computerized system
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice To Haves

Experience in customer service, tech support, inside sales, or back-office support is a plus.

Responsibilities

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices.
Assist customers with new account setup, questions, and concerns
Process payments utilizing the toll operations back-office systems
Manage in-person customer related inquiries regarding toll activities, complaints, etc.
Collaborate with customer service professionals to improve to overall customer experience
Assisting with incoming customer service phone calls to resolve issues
Complete end of day/shift deposits and balancing reports
Adhere to all attendance and work schedule requirements

Benefits

Paid Time Off : Earn PTO and paid holidays to take the time you need.
Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings : Secure your future with retirement savings programs, where available.
Disability Insurance : Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance : Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training : Learn new skills while earning a paycheck.
Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code : Be comfortable while you work.