Bilingual Collection Agent (English/Spanish Required)

Bill Gosling Outsourcing • Hampton, VA

13d

About The Position

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

Requirements

• Ability to work full-time (40-hours per week) year round
• Flexible availability - shifts will be a mixture of morning, afternoon and weekends
• Experience in a customer service is required
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).

Nice To Haves

• Previous experience in finance or call center environment is an asset.

Responsibilities

• Contact customers via phone, email, and mail to collect overdue payments
• Negotiate payment plans and settlements with customers to resolve outstanding debts
• Document all customer interactions and payment arrangements accurately in the system
• Follow up with customers to ensure payment agreements are upheld
• Collaborate with other team members to develop strategies for improving collection efforts
• Provide excellent customer service while adhering to company policies and regulations

Benefits

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees