English) - Kompato AI

Trusting Social & Kompato AI•Dallas, TX

26d•$65,000 - $85,000•Remote

About The Position

At Kompato AI, we are developing the first AI-powered, customer-centric financial services business. We're the first fully licensed AI-first debt collection agency—and we're already outperforming traditional agencies. Working here will be a thrilling, challenging, and rewarding experience—ideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. If you are driven, ambitious, and passionate about transforming financial services with AI, this is the place for you. The Role We are seeking a high-performing, results-driven Bilingual Collections Specialist with native Spanish language skills to join our team. You'll work with financially distressed consumers in both Spanish and English, helping them identify real solutions to regain control of their financial situation. This isn't traditional collections. Our AI agents handle the majority of consumer interactions. You'll handle escalated cases—the ones that require human expertise, emotional intelligence, or regulatory compliance. Your bilingual ability is critical: you'll serve Spanish-speaking consumers who need human connection and navigate culturally sensitive financial conversations. You'll handle: Spanish and English-speaking consumers who request to speak with a person Cases requiring human involvement by law or regulation Complex payment arrangements and dispute resolution Sensitive negotiations requiring cultural understanding and empathy Your impact: Build and maintain strong, trust-based relationships with Spanish-speaking consumers Resolve the most challenging collection cases in our groundbreaking system Provide feedback that improves our industry-leading AI platform Ensure compliance and deliver best-in-class consumer experiences Work remotely with a collaborative, high-performing team

Requirements

Native or fluent Spanish speaker with professional-level English proficiency
5+ years proven collections experience in accounts receivable, debt collection, or consumer finance
Clean compliance record - no regulatory violations or disciplinary actions
Track record of meeting or exceeding collection goals and performance metrics
Deep knowledge of FDCPA, TCPA, and CFPB regulations
Exceptional negotiation and problem-solving skills in both Spanish and English
Ability to handle difficult conversations with empathy and persistence
Cultural competency working with diverse Latino communities (Mexican, Puerto Rican, Central American, etc.)
Proficiency with CRM systems, dialers, and omni-channel platforms
Self-motivated and accountable for remote work environment
Secure home office with reliable internet and private workspace

Responsibilities

Contact consumers in Spanish and English to negotiate payment arrangements
Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship
Proactively identify opportunities to resolve accounts and drive positive outcomes
Navigate cultural sensitivities around money, family obligations, and financial stress
Quickly and effectively resolve disputes and complaints in both languages
Handle escalated collection cases requiring expert judgment
Document all interactions thoroughly for compliance and quality assurance
Follow up diligently to ensure payment commitments are met
Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations
Ensure every interaction meets legal and compliance standards
Stay current on regulatory updates and AI-driven engagement strategies
Handle sensitive cases with precision—you're our compliance checkpoint
Provide feedback to improve AI agent performance with Spanish-speaking consumers
Share insights on cultural nuances that impact collection effectiveness
Contribute to strategies that enhance outcomes for bilingual consumers
Act as a role model for professionalism, integrity, and commitment to excellence