Bilingual Teller/Full-Time/Onsite

Kelly Community FCU • Tyler, TX

7h • Onsite

About The Position

We're Growing and looking to add our next Great Talent! We're hiring for a Bilingual fluent English and Spanish Talent to support our strong Grande Branch Team! We want you to apply today! As a Bilingual Teller (Branch Services) You play a key role in delivering on our mission to care for members like family. Every interaction is an opportunity to build trust, create meaningful relationships, and provide solutions that truly improve our members’ financial lives. If you prioritize people, take pride in helping others, and enjoy making a positive impact - this is the place for you. You'll be at the heart of the member experience, creating welcoming, meaningful connections in both English and Spanish. You will take time to understand each member’s needs, offer thoughtful solutions, and ensure every interaction ends with confidence and care. Your ability to build trust and deliver a positive experience will directly contribute to growing our reputation through member feedback and community impact. We are looking for someone who shows up as a true team player, and strives for excellence in everything they do. You will be part of a supportive, mission-driven team that values accountability, growth, and doing the right thing every time. If you are passionate about helping others, enjoy building relationships, and take pride in delivering exceptional service, this is an opportunity to grow your career while making a meaningful impact every day.

Requirements

• Applicant has written and verbal proficiency and fluent in English and Spanish
• Prioritizes long-term relationships over one-time transactions
• Familiar or prior work experience in a call center
• Excellent communications in verbal and written
• Possesses a genuine and self-starter attitude
• Ability to multitask in a fast-paced environment
• Good understanding of the foundation of determining credit worthiness
• The ability to collaborate with team members
• Able to plan and prioritize workload, strong attention to detail, with a focus on accuracy and quality of work
• A trusted advisor to our members and others can rely on
• Minimum six (6) months work related experience with cash or customer service and sales transactions handling
• Must have basic foundation and concept understanding of banking terms, debit and credit cards, auto or personal loans, checking and/or savings accounts as a financial services consumer.

Nice To Haves

• prior teller or CSR/MSR experience in a credit union or bank

Responsibilities

• Consistently deliver an exceptional member experience by actively engaging with members, understanding their needs, and providing personalized, effective solutions. Strive to build strong, lasting relationships, ensure member satisfaction, and contribute to member loyalty through clear communication, responsiveness, and proactive service.
• Consistently produce high-quality work with a focus on accuracy and attention to detail, minimizing errors through careful planning and thorough review. Strive to maintain a high standard of performance by adhering to processes, continuously improving skills, and ensuring tasks are completed with precision and efficiency.
• Consistently identify and offer products and services while handling daily transactions.
• Assist Grande Branch in growing the credit union to increase members by 678, increase loans and increase deposits while achieving net income!
• Our established credit union members and potential borrowers depend on the Bilingual Branch Services/Teller to provide outstanding, bilingual (Spanish and English) service that drives member satisfaction and positive reviews while growing the credit union through new accounts, loans, and referrals.
• Actively identify member needs and connect them to the right solutions.
• Ensure all work is completed accurately and in compliance with established standards.
• Build lasting relationships with members and referral partners, delivering prompt and trusted service and measurable results that strengthen both our members’ financial futures and the credit union’s long-term growth.

Benefits

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves include Vacation, Sick, Bereavement, Jury Duty, Volunteer ( Not eligible during initial 90 day hiring period)
• 11 paid Holidays annually!
• Casual work attire environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED