Bilingual Telephonic Care Coach

Humana • Work at Home - Illinois, IL

5d • $53,700 - $72,600 • Remote

About The Position

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity. The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues. You will identify and resolve barriers that hinder effective care. You will ensure patients are progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. You will make decisions regarding own work approach/priorities, and follows direction. Your work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Requirements

• Bachelor's degree in health and human services field
• 2 or more years of related experience
• Must be bilingual in Spanish and English.
• Oral and written fluency in Spanish and English – ability to pass a language test will be required
• Ability to use a variety of electronic information applications/software programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources

Responsibilities

• Assess and evaluate member's needs and requirements to achieve and/or maintain optimal wellness state.
• Guide members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
• Employ a variety of strategies, approaches and techniques to manage a member's health issues.
• Identify and resolve barriers that hinder effective care.
• Ensure patients are progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
• Make decisions regarding own work approach/priorities, and follows direction.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level