Bilingual Telehealth Clinical Assistant
About The Position
Our West Valley Clinic is hiring a full-time (40 hours/wk) Bilingual Telehealth Clinical Assistant, eligible for full benefits. The Telehealth Clinical Assistant works directly with the Telehealth Clinician Manager to provide direct-to-consumer telehealth services to patients throughout Utah. The Telehealth Clinical Assistant performs a variety of clinical, patient care, and administrative functions, including facilitating consents, scheduling appointments, and assisting with remote patient care workflows. We are committed to fostering a workplace that reflects and serves our communities. We encourage individuals from a wide range of backgrounds and experiences to apply.
Requirements
- High school diploma or equivalent.
- 1+ years of experience in a medical setting or extensive customer service experience; OR 2 years of experience combined with post-high school education/certification in a medical, health, gender studies, social work, family planning, or related field.
- Yearly influenza vaccination required.
- Bilingual English/Spanish ability is required.
Responsibilities
- Conduct patient intake, verify consent forms, and schedule virtual telehealth appointments.
- Provide clear, non-directive education on all birth control methods, pregnancy options, and medication/surgical abortion care.
- Manage electronic medical records, update patient charts, and log lab results accurately.
- Support clinicians in maintaining smooth, efficient virtual patient visit workflows.
- Assist patients with remote payment collection and answer billing, scheduling, or care inquiries.
- Ensure strict adherence to HIPAA guidelines, state reporting laws, and PPAU medical standards.
Benefits
- Affordable medical and dental benefits, including family coverage and employer premium sharing.
- Voluntary Vision, Pet Insurance, Accident & Identity Protection benefits
- Company paid $150k basic life insurance.
- Company paid short-term and long-term disability coverage.
- 403(b) and Roth plan with 4% employer match.
- Generous PTO
- 13 paid holidays, including a float holiday and a birthday holiday.
- Free subscription to CALM App.
- 8 weeks 100% paid parental leave after one year of service
- Unlimited access to the EAP (Employee Assistants Plan)
- Option to purchase critical illness insurance and additional life insurance including spouse and child.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
