Bilingual Switchboard Operator
About The Position
The Defender Association of Philadelphia [https://phillydefenders.org/] is looking for Bilingual Switchboard Operator to provide excellent customer service to our clients and callers who are Spanish speaking. General Services supports all areas of Defender Association and is often the first contact a client has with the organization. If you love helping people and making an impact on people’s lives, this may be the perfect role for you. The bilingual switchboard operator must have a friendly, personable speaking voice and find helping others rewarding. This is an excellent entry-level opportunity to grow in the organization by learning essential clerical work and other administrative duties.
Requirements
- High School Diploma/GED equivalent required
- Written and oral proficiency of Spanish language required
- Friendly, professional demeanor
- Strong customer service attitude and ability to keep calm composure during stressful situations
- Ability to be resourceful and proactive when issues arise
- Basic typing skills and date entry skills
- Proficient in Microsoft Office Suite or similar software.
- Basic understanding of office equipment and clerical procedures
Nice To Haves
- Previous customer service and/or switchboard experience preferred
- Clerical or administrative experience preferred
Responsibilities
- Provide excellent customer service to all callers by responding to calls in a prompt, friendly and professional manner
- Respond to a high volume of calls while researching clients’ information
- Assist and communicate with bilingual callers, prior to transferring calls to Spanish Interpreters
- Assists attorneys with Interviews by sitting in and interpreting for Spanish speaking clients, when necessarily
- Provide assistance to callers to assess how best to direct their calls
- Learn about the Defender’s comprehensive services to our clients and families
- Serves as back up to Front Desk Receptionist when necessary
Benefits
- Generous and rich benefits plan with many employer paid benefits
- Substantial paid time off (over 35 PTO days)
- We are a PSLF eligible employer
- Wellness benefits
- Paid parental leave
- Free Septa Key Card
- Retirement savings plan w/employer match
- Meaningful work
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
