Bilingual Survey Interviewer (English/Spanish)

ICF • Reston, VA

3d • $25,968 - $44,146 • Remote

About The Position

ICF is hiring flexible On-Call Bilingual REMOTE Survey Research interviewers to support vital health-focused surveys for Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions. The collected data is used to identify risks and monitor trends that allow clients to deliver targeted effective health policy interventions. This role is fully remote and On-Call, approximately 25 hours each week. Hours of work can vary. The role involves delivering scripted multiple-choice questions over the telephone and accurately recording responses, often using a computer-aided telephone interviewing (CATI) system. You will be trained on script delivery and response entry. During each survey interview, you will be asked to positively engage with members of the public and remain neutral and unbiased regarding their responses. You will also build skills by learning from colleagues and your Team Lead.

Requirements

• High school diploma/GED.
• Must live within one of the following states: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama.
• Fluent in reading and writing in English and Spanish.
• Must pass a criminal background check.
• Must be 18 years of age or older.
• Active listening and communication skills, both written and oral.
• Must be able to enunciate clearly and coherently.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer skills including keyboard skills and accurate data entry.
• Ability to type 30 words per minute.
• Fluent in reading, writing, and speaking in English.

Nice To Haves

• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.
• Ability to be flexible in a work schedule and to work limited overtime as necessary required.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system.
• Positively engage with members of the public during each survey interview.
• Remain neutral and unbiased regarding public responses.
• Build skills by learning from colleagues and Team Lead.
• Meet standard performance metrics.

Benefits

• ICF is an equal opportunity employer.
• Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED