Bilingual Student Support Coordinator

Madison College•Madison, WI

3d•Onsite

About The Position

Madison College is seeking a part-time Bilingual Student Support Coordinator who is proficient in English and one of the following languages: Spanish, French, or Arabic. This position provides bilingual frontline support to students as they navigate enrollment and access to School of Academic Advancement (SAA) services (such as English as a Second Language, High School Completion and College Readiness programming), serving as the first point of contact and a central resource for intake, testing/registration and referrals for advising processes. Success in this role involves fostering a welcoming environment, maintaining a flexible mindset toward individuals from various international backgrounds, accurately assessing student needs and facilitating timely access to appropriate resources and services. This position contributes to institutional objectives by enhancing student experience, promoting equitable access and supporting the effective delivery of student services, often in partnership with other departments across Madison College.

Requirements

High School Diploma or Educational Equivalent
At least six (6) months of relevant work experience
Bilingual in English and either Spanish, French, or Arabic
Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Nice To Haves

Knowledge of or ability to quickly learn enrollment processes, testing procedures and student support services.
Skill in triaging student needs and coordinating referrals to academic, financial and personal support services.
Ability to work independently with general supervision.
Ability to provide customer service and resolve concerns.
Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
Skill in effectively and respectfully communicating with others.

Responsibilities

Serves as a primary point of contact for walk-in, phone and online inquiries to ensure students and visitors receive timely assistance and are connected to appropriate college services.
Supports student intake by assisting with account creation, placement testing and appointment scheduling to facilitate seamless onboarding and enrollment processes.
Assists with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.
Triages student concerns and questions across a broad range of topics including academic, financial and personal needs to ensure timely referrals to relevant resources and services.
Administers standardized assessments and ensures accurate data entry and test security to support compliance with grant and state requirements.
Coordinates with staff to support outreach, events and communication efforts including appointment tracking and student contact lists to enhance engagement and student retention.
Supports office operations by maintaining front desk coverage, providing administrative assistance and collaborating with faculty and staff to ensure smooth day-to-day function.
Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.
Adheres to college policies, directives and work rules while maintaining a commitment to the college’s mission, vision and values.
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.