Bilingual Sr Mortgage Operations Specialist

Haventree Bank•Quebec, QC

About The Position

Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms. Headquartered in Toronto, Ontario, Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the bank’s mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Requirements

The position requires a college certification in business management, finance, or another related field.
The position requires at least 4 years experience in a Mortgage Administration, Operations, or a similar financial services role.
Value learning and are looking to expand your knowledge and skills
Strong professional communication skills, both written and verbal (over the phone.)
Organized, detail oriented and able to manage your time appropriately.
Strong analytical thinker with excellent problem-solving skills.
Comfortable adapting to a fast paced, changing working environment.
Enjoy working in a tight-knit team, and value open communication and respect.

Responsibilities

Communicates effectively both verbally and written, to internal and external stakeholders (including appraisers, employers) to ensure timely accurate results.
Keeps accurate reports to help minimize and identify fraud.
Maintains and utilizes reports to track and manage deals in pipeline, be responsible for meeting document review timelines (SLAs.)
Manages and maintains condition management.
Updates the CRR/AML Score Card on a regular, timely basis.
Acts as an influential contributor, supports more junior team members and Underwriters as needed.
Adheres to all Bank, business area and AML/ATF policies and procedures.
Manages the onboarding of potential new appraisers, to Haventree Bank’s Approved Appraisers List.
Maintains the FSA list on Haventree Bank’s internal site, and the Broker Portal, to ensure they are current and up to date.
Reviews and approves residential appraisals according to HTB’s risk appetite and policies.
Coordinates with Appraisers/Solidifi when documents are incomplete, or additional information is required.
Ensures that Quality Assurance requirements, Compliance and Risk review queries are dealt with in a timely and accurate manner.
Allocates income verifications and review higher approvals when required.
Maintains and utilizes reports to track and manage deals in pipeline, be responsible for meeting document review timelines.
Conducts income document analysis and calculations to ensure the applicant’s income can be confirmed; Including submitting income to Equifax for review.
Maintains operational excellence, using all available resources, escalating when necessary, to maximize efficiencies and provide quick turnaround times.