Bilingual Specialty Youth Case Manager (Term-Limited)

North Marin Community Services • Novato, CA

9d • $32 - $34 • Hybrid

About The Position

This position is a temporary/term-limited position, covering a leave of absence. The expected start date is January 5, 2026 and expected end date is June 30, 2026. Transition to a permanent full time position may be possible, dependent on work availability at that time. Pay rate: $32.28-33.62/hour, DOE. Full-time, hourly non-exempt position (40 hours/week); Monday – Friday schedule with occasional nights and weekends. Hybrid schedule possible in accordance with NMCS policy and manager approval. Generous benefits package including medical, dental, and vision benefits, life insurance, paid vacation and sick time, 15 paid holidays/year, employee assistance program, up to 2% retirement employer match, and childcare discount. The Specialty Youth Case Manager identifies and offers intensive mentorship for at-risk youth at NUSD school site(s), focusing on the support available for these youth (housing, care coordination, social-emotional learning, workforce/education placement, leadership cultivation, legal referral assistance, field trips). This program is a voluntary program that will be offered to at-risk students enrolled in NUSD schools and their families/sponsors. Services are provided by the Specialty Youth Case Manager at the school site as well as in the family’s home or other identified community locations.

Requirements

• Fluent in English and Spanish, both verbal and written
• Bachelor’s degree in social work, Human Services, Addiction Studies, Psychology, or related field OR 3 years of case management experience with at-risk populations.
• Strong communication skills, including good listening, and speaking in a way that is understandable depending on the audience at hand.
• Time management and organizational skills: Ability to track multiple clients with different needs and goals. Ability to transition smoothly between various job functions.
• Compassion toward people who are struggling and a passion for social justice.
• Problem-solving skills: Think critically and clearly about client situations to find solutions.
• Self-motivated and able to work under minimal supervision.
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Valid Class C driver’s license and insurability at non-risk rates; personal vehicle and proof of vehicle insurance for home visits (mileage will be reimbursed).
• Fully vaccinated against COVID-19 unless granted a medical or religious exemption.
• Pre-employment health exam including proof of vaccinations and TB test clearance.
• Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged.

Nice To Haves

• Knowledge of Marin County resources and partner agencies
• Experience working with at-risk youth and families
• Experience with supporting people in a housing crisis
• Apricot Social Solutions (electronic records database) experience
• CalAIM Initiatives and/or Medi-Cal Billing

Responsibilities

• Serve an active caseload of at-risk youth and their families.
• Work closely with school administrators to ensure that all new referrals are being tracked and meet eligibility criteria.
• Participate with multi-disciplinary teams as appropriate to discuss potential students for referrals or participants on the caseload.
• Complete risk assessments with each youth.
• Provide comprehensive case management services as part of the case management team, including: Intake assessment and goal planning with all enrolled participants. Implement CalAIM services (Community Supports and Enhanced Care Management), program enrollment, developing comprehensive care plans and housing goals, and management of caseload. Care coordination of all students on caseload with an emphasis on improving stability and health outcomes. Assist with primary care and mental health services as needed. Enrollment and eligibility for public benefits such as Medi-Cal, CalFresh, and housing subsidies. Connecting program participants to funding streams both internal and external that provide rental/deposit assistance, as appropriate; provide financial literacy and education as needed. Providing linkages to resources, advocacy, career exploration education, and referrals to community resources in a seamless and integrated manner.
• Provide individual interventions to each youth, such as coaching, behavioral support, advocacy, counseling, and linkages to other essential services and supports.
• Facilitate collaboration between all members of the care team, working directly with the youth, parents/sponsors, and school staff to provide direct services.
• Link families to resources that will remain in their lives even after formal service involvement has ended, including helping the family identify and strengthen their network of informal supports.
• Plan, arrange and implement field trips and Marin Parks outings, as well as social activities to support students and families.
• Attend weekly individual check-ins with ICC Manager and attend staff meetings, as well as other case consultation meetings and trainings, as assigned.
• Participate in program planning and evaluation activities taking into consideration local and county-wide needs/resources.
• Input and maintain documentation and ensure that all paperwork and charting requirements/reports are completed, validated, and submitted in a timely manner.
• Utilize existing databases, such as Aeries and Apricot Social Solutions to input and record client interactions and documentation.
• Adhere to the risk and safety protocols and other procedures described in the program manual.
• Be a strong ambassador for the agency including knowing and adhering to the agency’s mission, values and programs; referring program participants; and engaging volunteers and donors when possible.
• Assist with the Rental Assistance Program on behalf of the youth’s families, as appropriate.
• Job includes community/home visits with students and their families, which includes driving, sitting, standing and may include walking up and down stairs. May include lifting small items of up to 25 lbs.
• Additional duties as assigned.

Benefits

• Generous benefits package including medical, dental, and vision benefits, life insurance, paid vacation and sick time, 15 paid holidays/year, employee assistance program, up to 2% retirement employer match, and childcare discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level