Bilingual Specialist, Microsoft 365 Administrator

CMHC - SCHL • Montreal, QC

33d • Hybrid

About The Position

Join the Infrastructure and Operations team in the Bilingual Specialist, Microsoft 365 Administrator. In this role you will play a key role in delivering a secure, modern, and reliable digital workplace. You will design, operate, and continuously improve end user computing platforms, ensuring devices and productivity tools are scalable, compliant, and aligned with enterprise standards; while working closely with Infrastructure, Cyber Security, and Service Management teams to support efficient and user focused workplace technologies.

Requirements

• A bachelor’s degree in Computer Science, Information Systems or a related field. An equivalent combination of education and/or experience.
• Minimum of 5 years of experience in End User Computing, Modern Workplace, or Endpoint Engineering roles.
• Hands on experience with Microsoft Intune, Windows Autopilot, Azure Virtual Desktop (AVD), and application packaging and deployment.
• Strong understanding of endpoint security and compliance, including device configuration policies, patch management, and vulnerability remediation.
• Hands on experience administering and governing Microsoft 365 services (Teams, SharePoint Online, OneDrive) including configuration, policies, lifecycle management, and operational support.
• Working knowledge of Microsoft 365 security and compliance concepts (e.g., information protection, retention, audit) and identity/access fundamentals (e.g., Entra ID groups/roles) to support secure collaboration.
• Experience with scripting and automation (e.g., PowerShell) to improve efficiency and standardization.
• Excellent analytical and problem solving skills, with the ability to produce clear documentation in regulated or security conscious environments.
• Excellent oral and written communication skills in French and English.

Nice To Haves

• ITIL Foundation or equivalent ITSM training.
• Microsoft certifications such as: Endpoint Administrator (MD 102) or equivalent experience.
• Microsoft 365 Fundamentals (MS 900).
• Experience implementing automation or self-service capabilities for EUC platforms.

Responsibilities

• Manage Microsoft 365 productivity platforms (Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams), ensuring secure configuration, availability, performance, and a consistent enduser experience.
• Implement and maintain Microsoft 365 governance controls, including site/team creation standards, naming conventions, lifecycle management, retention expectations, and guest/external sharing guardrails.
• Manage SharePoint/Teams workspace provisioning (sites, teams, groups), templates, and information architecture basics (e.g., navigation, libraries, metadata patterns) in partnership with Information Management stakeholders.
• Define and enforce permissions and access models for collaboration spaces (owners/members/visitors, sensitivity-based access), and support periodic access reviews to reduce oversharing risk.
• Partner with Cyber Security and Information Governance teams to support Microsoft 365 compliance capabilities (e.g., sensitivity labels, retention policies, audit requirements), and contribute to investigations and eDiscovery readiness as required.
• Monitor Microsoft 365 service health and message center communications, assess impact of product changes, and coordinate release/change activities, user communications, and operational readiness.
• Provide tier 2/3 operational support for Microsoft 365 platform incidents and problems, including troubleshooting, root-cause analysis, and escalation to Microsoft as needed.
• Publish platform standards, knowledge articles, and configuration guidance to enable effective collaboration (Teams, SharePoint, OneDrive), and support adoption initiatives through technical input and enablement materials.
• Develop and implement automation and self service solutions to improve reliability, efficiency, and scalability.
• Support ITSM (Information Technology Service Management) processes and continuous improvement, maintaining technical documentation, standards, and operating procedures.

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level