Bilingual Spanish-Speaking Resident Advocate

DOVE Center • Saint George, UT

1d • Onsite

About The Position

The Bilingual Spanish-Speaking Resident Advocate is responsible for maintaining the confidentiality, security, safety, and general upkeep of the DOVE House. This role involves attending to the overall needs of in-shelter clients, answering helpline and dispatch phone calls, and assisting with client intake and exit processes. The advocate must maintain a professional and considerate manner at all times. Full-time advocates are also assigned training responsibilities and are expected to stay current with best practices in victim advocacy, including completing a 40-hour victim advocacy training. Bilingual advocates specifically work with the Spanish Advocacy Team to develop and implement protocols for timely responses to Spanish-speaking survivors and to support outreach efforts within the Spanish-speaking community.

Requirements

• Proficient Spanish language skills required
• High school diploma
• Two years’ experience working with the public
• Clear criminal background check
• Strong communication skills; including phone skills
• CPR/first aid required within 30 days of hire

Responsibilities

• Maintain security, safety, and upkeep of shelter
• Follow policy and procedures
• Attend to the overall needs of the in-shelter clients
• Provide victim advocacy as needed
• Operate the 24hr hotline and provide crisis advocacy
• Support client action plan goals
• Document activities and notes in database and advocate logs
• Provide training for volunteers and new staff advocates, as assigned
• Maintain confidentiality, security, safety, and general upkeep of the DOVE House
• Attend to the overall needs of the in-shelter clients
• Answer all helpline and dispatch phone calls
• Assist in intake and exit of clients
• Maintain a professional and considerate manner
• Complete a 40-hour victim advocacy training
• Work closely with the Spanish Advocacy Team to create/adapt/activate protocols for timely response to calls, walk-ins, and intakes for all Spanish-speaking survivors
• Support outreach awareness extended to the Spanish-speaking community

Benefits

• Bilingual Spanish-Speakers receive an additional $1 per hour which is already included in the base pay rate
• $2.00 weekend shift differential pay
• 401k 3% match after six months of employment
• Accrued PTO
• Paid Holidays
• Premium Pay
• Insurance (Medical/HSA, EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED