Bilingual Spanish-Speaking Customer Support Specialist

C2FO•Kansas City, MO

22h•Hybrid

About The Position

We are seeking a Bilingual Spanish Speaking Customer Support Specialist, you will play a critical role in ensuring our customers have a seamless, supportive experience as they engage with C2FO. In addition to handling inquiries, onboarding new customers, and resolving issues, you will tackle more complex requests, mentor junior team members, and help drive continuous improvement in our processes. You bring a high level of autonomy, professionalism, and expertise to every interaction—balancing technical knowledge, strong customer focus, and refined communication skills to build lasting relationships and deliver exceptional service. In return, you’ll benefit from career growth opportunities, the chance to work with a truly global customer base, and the flexibility of a hybrid working model in Kansas City, MO. (WFH 3 days per week)

Requirements

Customer-Focused Mindset: Deepened customer service skills, with empathy and a commitment to customer satisfaction.
Strong Leadership Potential: Ability to mentor peers, share knowledge, and help guide the team toward success.
Communication Expertise: Elevated written and verbal communication skills for clear, confident interactions.
High-Level Organization: Advanced time management and multitasking skills in a high-volume environment.
Analytical Thinking: Proficiency in mathematical concepts and problem-solving techniques.
Adaptability & Tech Savviness: Rapidly adapts to new technologies and tools to improve support services.
Resilience Under Pressure: Thrives in high-pressure situations with calm and effective performance.
Collaborative Independence: Comfortable working autonomously, while also contributing meaningfully in a team setting.
Comfort with Ambiguity: Navigates unclear scenarios with confidence and finds appropriate solutions
Professional Presence: Consistently maintains a polished, positive, and professional demeanor.
Professional proficiency in Spanish and English, with strong communication skills and cultural awareness.
Associate’s degree or equivalent work to commensurate experience.
1+ year of demonstrated experience in customer support, sales, or other related fields.

Nice To Haves

Preferred experience with CRM such as Salesforce.
Understanding and use of AI Large language models (LLM)
Commitment to Diversity and Inclusion.

Responsibilities

Onboard new customers and validate user access to the C2FO platform.
Conduct product demonstrations (walk-throughs) to ensure user confidence and understanding.
Resolve advanced and complex customer inquiries through phone, email, and webchat with professionalism, empathy, and accuracy.
Proactively identify and execute solutions to automate customer support workflows.
Manage a high volume of customer interactions while maintaining exceptional service quality.
Consolidate account and contact details in Salesforce and maintain accurate records.
Collaborate cross-functionally with internal teams to address customer needs and escalate issues when appropriate.