Bilingual (Spanish) Phone Outreach Associate

Nadia Care

1d•$22 - $28•Remote

About The Position

Nadia Care is seeking a remote Bilingual (Spanish) Phone Outreach Associate to engage new members. This role will be responsible for making calls to potential members, explaining Nadia Care's services, and driving membership growth. The ideal candidate will be a quick learner with excellent communication and interpersonal skills, enthusiastic about helping members, and comfortable adapting to various situations during calls. This position reports to the Phone Outreach Team Lead within the Marketing & Member Enrollment team.

Requirements

High school diploma or equivalent
Bilingual Spanish speaking required
Call center, sales, or community outreach experience
Outgoing personality who is excited to bring our services to those who need them
Good listening skills and attention to detail
Comfortable with technology and digital platforms
Ability to thrive in a fast-paced, high-growth startup environment
Demonstrated experience in taking direction, learn quickly, and working independently

Responsibilities

Making calls to potential members, identifying their needs, and providing information about services offered
Answering questions about Nadia Care and the membership journey
Checking if potential members are eligible to enroll with Nadia Care
Registering members with the program and scheduling their first appointment
Maintaining databases by keeping member information up to date
Collaborating across the team and company on feedback received from potential and current members

Benefits

Annual paid holidays off
Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
Medical Insurance
Dental Insurance
Vision Insurance
Stock Option Grant
Life Insurance
Disability Insurance
401(k) Retirement Plan