Bilingual (Spanish) Member Intake Specialist

Nadia Care•United States, MD

1d•$19 - $22•Remote

About The Position

Nadia Care is dedicated to improving pregnancy, birth, and postpartum journeys for women and their families by transforming maternity care delivery. The organization focuses on building trust-based engagement and providing wrap-around support to expectant mothers through home visits, in-person interactions, and virtual engagement. Nadia Care assists members with care navigation, doula support, lactation, nutrition, housing, transportation, and other needs, leveraging technology for virtual support. They act as a trusted source for support, resources, and information throughout the pregnancy, delivery, and postpartum periods, complementing, not replacing, primary obstetric care by addressing health-related social needs not typically covered by doctors' offices. The company values empathy, collaboration, and resilience.

Requirements

3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation.
Fully fluent in English and Spanish (verbal and written) with strong conversational fluency and comfortable using non-technical terminology with members.
High emotional intelligence, active listening skills, and the ability to build immediate rapport while guiding members through structured talk tracks.
Comfortable navigating CRM platforms, virtual communication tools, and scheduling software (e.g., Acuity, Spruce, EHRs, MacOS).
Comfortable working independently in a fast-paced, high-growth startup environment while hitting daily outreach quality and engagement targets.
High school diploma or GED equivalent.
Reliable home internet access and a quiet space for taking calls.
Experience with Medicaid populations is a strong plus.

Responsibilities

Serve as the vital first point of contact for new members joining Nadia Care.
Conduct up to 7 comprehensive, virtual Welcome Visits per day.
Assess members' baseline needs during the first visit.
Educate members on Nadia Care's services.
Identify and escalate any urgent medical or social needs to the clinical team.
Establish a warm, trusting relationship with members.
Coordinate directly with Maternity Navigators and clinical specialists to ensure smooth care transitions.
Pass critical intake notes to the core team.
Maintain rigorous data accuracy across platforms by logging interactions, scheduling visits, and tracking onboarding progress in systems like Athena.

Benefits

Annual paid holidays off.
Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees).
Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees).
Medical Insurance (covering hospital, surgical, and prescription drug benefits).
Dental Insurance (covering preventive care, basic and major procedures).
Vision Insurance (covering routine eye exams and eyeglasses).
Stock Option Grant.
Life Insurance.
Short-term and long-term Disability Insurance.
401(k) Retirement Plan.