Bilingual Spanish Medical Scheduler

MNGI•Minneapolis, MN

4d•$19 - $22•Hybrid

About The Position

Receive incoming calls from patients or referring clinics and schedule both adult and pediatric office visit, lab appointment or procedure appointment. Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure. Record patient appointments in NextGen Practice Management. Document appointment information on order in NextGen Electronic Health Record. Complete appointment assessment questions in NextGen Electronic Health Record prior to scheduling patient. Entry of referrals into NextGen Electronic Health Record. Contact referring providers for clarification of referral orders as applicable. Assist patients to re-schedule appointments when needed. Document patient insurance information. Send letters to patients via mail or patient portal Provide great customer service to internal and external customers while working in a high volume call center environment. Other duties may be assigned to meet business needs.

Requirements

High School Diploma or GED is required.
Previous customer service experience is required.
Knowledge Microsoft Office applications
Medical terminology
Compassionate patient care
Active listening
Problem solve, prioritization, and critical thinking
Attention to detail
Organization and time management
Multitask
Communicate effectively verbally and in writing
Work independently as well as in a team environment
Type proficiently and accurately

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Receive incoming calls from patients or referring clinics and schedule both adult and pediatric office visit, lab appointment or procedure appointment.
Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.
Record patient appointments in NextGen Practice Management.
Document appointment information on order in NextGen Electronic Health Record.
Complete appointment assessment questions in NextGen Electronic Health Record prior to scheduling patient.
Entry of referrals into NextGen Electronic Health Record.
Contact referring providers for clarification of referral orders as applicable.
Assist patients to re-schedule appointments when needed.
Document patient insurance information.
Send letters to patients via mail or patient portal
Provide great customer service to internal and external customers while working in a high volume call center environment.
Other duties may be assigned to meet business needs.