Bilingual Spanish Customer Support Specialist - Remote (Allen, TX)

Experian•Allen, TX

6h•$30,567 - $49,993•Remote

About The Position

Experian Customer Care organization's purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes. The Customer Care Specialists will report to a Customer Care Supervisor and work remotely in Allen, TX.

Requirements

You must be a US resident living within 45-60 minutes of our 701 Experian Parkway Allen, TX office location.
You are bilingual English/Spanish
You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
High School Diploma or GED.
At least one year of customer service experience.
You are comfortable using a computer to perform operations.
Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.

Responsibilities

Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
Handle escalated customer issues.