Bilingual Spanish Customer Service Associate - OrderID: 5284

TemPositions•Melville, NY

8d•Onsite

About The Position

Our client is seeking a Customer Service Associate on a temporary to direct hire basis. This person will be responsible for coordinating, and addressing incoming customer issues from agents, stores, and customers.

Requirements

Required to be bilingual in Spanish
Customer Service Experience with de-escalation a big plus
Data entry skills
Comfortable working in a fast paced environment
Microsoft office (Outlook, word, excel (basic)
Excellent verbal and written communication skills.

Nice To Haves

de-escalation a big plus

Responsibilities

Communicates with agents, stores, or customers either by telephone or email to provide further additional information regarding products or services.
The CCR will assist with their inquiry as far as they can and will determine if it needs to be escalated to the Level 2 CCR.
The CCR can be expected to take 30-50 calls per day
Managing emails coming in from their ticketing system that is utilized by customers to send issues and have their questions answered.
They will be expected to open tickets, check requests and reply to customers
Collects the required information regarding matters or complaints that require further attention.
Maintains records of all transactions and interactions made with customers.
Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint.
Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.
Performs other duties as assigned by supervisor.