Bilingual Spanish Customer Service Agents-REMOTE ( TX, SC, NC, NY,FL, GA, VA, PA,UT,WA,MI ONLY)

Frontline Call Center • Durango, CO

2d • Remote

About The Position

At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters. This is a full-time, temporary position with a start date of October 15, 2026. The role requires 100% remote work and open availability, including weekends.

Requirements

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)
• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable
• CPU utilization should be 50% or less
• Computer must have an Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed; computer must be connected to router using an Ethernet cable.
• Download speed: 20 Mbps or higher
• Upload speed: 10 Mbps or higher
• Ping: 20 MS or less
• Must meet all equipment and availability requirements.
• Must have 24/7 availability.

Nice To Haves

• Remote work experience is a plus

Responsibilities

• Provide critical support connecting people to emergency shelter and resources.
• Handle customer service inquiries.
• Connect individuals to resources.

Benefits

• W2 Employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed