Bilingual Spanish Customer Care Specialist - Remote $20/Hr + Equipment

Military Spouse Corporate Career Network

6d•Remote

About The Position

Remote Team Members will process routine and complex inquiries to provide high-quality service to internal and external Spanish speaking customers. Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote, and equipment is provided. Employment is contingent upon successful completion of a background check.

Requirements

Fully fluent in Spanish
Proficiency with Windows-based software applications and MS Office Suite products, including Excel, PowerPoint, and Word.
6 or more months of contact center or customer service experience, or an equivalent combination of education and experience
Detail-oriented with the ability to mentally and tactually handle or resolve issues
High-volume data entry skills

Nice To Haves

The ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed is a plus

Responsibilities

Handles inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage
Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
Interacts with internal/external business partners, including insureds and claimants
Meets established departmental quality, service, phone metric, and productivity objectives
Prepares documents, communications, and other materials using established formats and standard software
Resolves standard and complex inquiries and problems, escalating as needed
Follows procedures to ensure adherence to the company's risk and compliance policies
Provides feedback and recommendations to the team to improve the quality of customer care
Performing other duties as assigned