Bilingual Spanish Branch Manager / Manassas VA

M&T Bank • Manassas, VA

6d • $72,200 - $120,300 • Onsite

About The Position

We’re looking for a dynamic branch leader with a proven background in retail banking. This position requires Branch Manager experience and fluency in Spanish/English. Demonstrated success in business development and community engagement is essential. The Branch Manager is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. This role also has personal production responsibility.

Requirements

• Branch Manager experience is required.
• Must be fluent in Spanish/English.
• Demonstrated success in business development and community engagement is essential.
• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Nice To Haves

• Bi-lingual/Spanish preferred.
• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundles products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
• Establishes and maintains federal registration requirements outlined in the SAFE Act.
• Stays current on operational, product, and system changes/enhancements, as well as demonstrates good risk management decisions.
• Maintains Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document.
• Meets Business Banking Specialist minimum expectations set by both the Branch and Retail Regional Manager.
• Spends some time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
• Builds productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
• Takes full ownership of customer issues until they are completely resolved.
• Generally has direct reporting responsibility for branch staff.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $72,200.00 - $120,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager