Bilingual Service Operations Coordinator

Office Pride of Palm Harbor-Clearwater•Tampa, FL

22h•$20 - $25•Onsite

About The Position

Office Pride Commercial Cleaning Services is looking for a highly organized, dependable and personable Bilingual Service Operations Coordinator to join our growing team. We provide commercial cleaning services to more than 100 customer locations throughout the Tampa Bay area and Central Florida. As we continue to grow, we are looking for someone who can help keep our customers, field managers and cleaning teams connected while helping our Operations Department stay organized and responsive. This is a great opportunity for someone who enjoys working with people, solving problems, using technology to improve how work gets done, and keeping a busy operation moving. This is not simply a receptionist or administrative position. You will work closely with our Operations team and play an important role in customer communication, day-to-day service coordination and helping us make our operational systems work effectively.

Requirements

Bilingual English/Spanish required
Strong written and verbal communication skills
Excellent organizational and follow-up skills
Professional and friendly when communicating with customers
Comfortable working with field employees and managers
Able to manage multiple priorities in a fast-moving environment
Strong attention to detail
Very comfortable with technology and able to quickly learn new software and mobile applications
Enjoys figuring out how to make systems and processes work better in the real world
Comfortable helping others learn and adopt new technology
Comfortable communicating through video as well as phone, text, email and in person
Dependable, accountable and willing to take ownership
Able to recognize when an issue needs to be escalated to management

Nice To Haves

Experience in commercial cleaning, facilities management, property management, field services, dispatch, hospitality, healthcare operations or another service-based business is helpful, but not required.

Responsibilities

Monitor customer calls, texts and emails and help ensure timely, professional responses.
Receive and document customer service requests, questions and concerns.
Coordinate with field managers to make sure service issues are assigned and addressed.
Follow up on open customer concerns and help ensure customers receive timely updates.
Manage open work orders generated by customer project requests, operational deficiencies identified during inspections, and customer feedback.
Track work orders through assignment, scheduling, completion and verification.
Help coordinate new customer and new-location startups, including schedules, access information, keys/codes and other service details.
Maintain accurate customer and location information in our operational systems.
Communicate regularly with both English- and Spanish-speaking team members.
Help Operations leadership track outstanding service issues, work orders and commitments.
Assist with scheduling, coverage and other day-to-day operational coordination as needed.
Help implement, manage and improve technology tools used to support our day-to-day operations.
Help turn operational processes into practical workflows, forms, checklists and tools that our managers and field teams can easily use.
Assist with training managers and team members on company technology and operational processes.
Help create and organize short video communications and training content for our field teams in both English and Spanish.
Be comfortable communicating on camera when needed to help deliver company updates, training and operational information to our distributed workforce.