Bilingual Senior Program Manager - Nurse Practitioner Team Lead

TELUS • Vancouver, BC

2d • Remote

About The Position

TELUS Health is the leading Canadian virtual care platform, dedicated to transforming healthcare for both patients and providers. We connect over 3 million Canadians with our team of primary care providers, offering services like prescription management, specialist referrals, and health advice 24/7 through a user-friendly app. Our mission is driven by a passion to improve health experiences and outcomes, with a focus on helping more people. Our team culture emphasizes kindness, compassion, collaboration, and critical thinking, united by a common goal to make a positive impact on Canadian healthcare. We are seeking a dedicated full-time Clinical Lead to join the TELUS Health Virtual Care team. This role is pivotal in driving Clinical Operations initiatives, optimizing team workflows, and elevating clinical service excellence through evidence-based care delivery to English and French-speaking Nurses, Nurse Practitioners, and Physicians nationwide. The Clinical Lead will collaborate with other leaders to spearhead projects, develop and implement clinical protocols, and engage with business units to introduce innovative clinical tools and products, shaping the future of clinical services and fostering a culture of patient-centered care.

Requirements

• Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
• Bilingualism & mastery in French and English, both spoken and written is mandatory
• Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
• Strong organizational and facilitation skills, data analysis and leadership abilities
• Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
• Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
• Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
• Able to work 7.5 hours a day, Monday to Friday
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Responsibilities

• Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
• Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals
• Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
• Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
• Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
• Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
• Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed