Bilingual Senior Continuous Improvement Analyst (Hybrid/Telework)

CBC/Radio-Canada • Montreal, QC

6d • Hybrid

About The Position

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. The Senior Continuous Improvement Analyst leads assigned Continuous Improvement (CI), Business Process Management (BPM), and process modernization initiatives within People & Culture. Reporting to the Senior Manager, Business Process Management, People Systems & Analytics, the incumbent improves how work is designed, delivered, measured, standardized, and sustained, with a focus on operational efficiency, service effectiveness, process performance, and end-user experience. This is a practical, delivery-focused role. It is not a traditional Lean Six Sigma role centered on workshops, waste reduction, or process documentation. The incumbent must bring structure to complex or not-yet-fully-defined business problems, connect information across teams, systems, handoffs, data, and outcomes, and move initiatives from discovery through implementation, measurement, and sustained adoption. Strategic direction, process governance, process architecture, and the broader modernization roadmap remain Senior Manager accountabilities. This role operationalizes that direction through assigned initiative delivery and implementation support.

Requirements

• Bachelor's degree in Business, Operations Management, Human Resources, or equivalent combination of education and experience.
• Lean Six Sigma Green Belt certification, or equivalent practical continuous improvement experience.
• 5 to 7 years of progressive, hands-on experience leading continuous improvement, business process management, business analysis, service improvement, or operational improvement within a complex organization.
• Experience analyzing, designing, improving, and documenting end-to-end business processes using BPM practices and BPMN 2.0.
• Experience using operational data and process performance measures to identify opportunities, support decisions, and track outcomes.
• Experience managing initiatives through discovery, analysis, implementation, adoption, and performance monitoring.
• Experience supporting CI, BPM, or process performance training and knowledge-transfer sessions.
• Communicates clearly and persuasively with senior stakeholders, peers, and business partners, including audiences with limited knowledge of CI, BPM, service delivery, transformation, or project management.
• Strong synthesis and presentation skills, with the ability to translate complex process, data, system, and service delivery issues into clear findings, recommendations, and decision points.
• Strong end-to-end process and systems thinking, with the ability to connect CI work across cross-functional handoffs, SaaS-enabled processes, and broader service delivery considerations.
• Proactive and self-directed, with the ability to anticipate next steps, identify risks or dependencies, and advance assigned work forward while staying aligned to priorities.
• Sound stakeholder judgment, including the ability to influence without formal authority, manage resistance, challenge constructively, and know when to push forward, adapt, or escalate.
• Bilingualism in English and French is required.

Nice To Haves

• Exposure to: Business process architecture and process governance concepts, including process hierarchy, value streams, capabilities, handoffs, and process inventories.
• Exposure to: Personas, journey mapping, service experience methods used to understand stakeholder needs and improve service delivery.
• Exposure to: AI-enabled tools, process intelligence, process mining, or automation concepts used to support process analysis, documentation, insight generation, or improvement identification.
• Knowledge of Human Resources, People & Culture, Shared Services, or corporate service delivery.
• Experience with HR technology or cloud-based enterprise platforms such as Workday.
• Experience with business process modelling tools such as SAP Signavio.
• Experience using AI-enabled process analysis, process mining, or automation tools to support business process improvement, or capability-building support.
• PMP, CBAP, CBPA/CBPP, Prosci, or other relevant certification.
• Experience supporting internally developed CI training programs or capability-building initiatives.

Responsibilities

• Lead and deliver assigned CI and BPM initiatives by managing work from problem definition through implementation, and sustained adoption.
• Define improvement scope by working with stakeholders to translate ambiguous or not-yet-fully defined problems into structured objectives, analysis plans, and delivery work.
• Analyze processes and performance using operational data, stakeholder input, root cause analysis, and process evidence to identify gaps, risks, bottlenecks, rework, and improvement opportunities.
• Facilitate workshops and working sessions with cross-functional stakeholders to validate findings, challenge assumptions, explore future-state options, and build alignment around practical solutions.
• Design and document improved business processes using BPMN 2.0 and BPM practices to support decision-making, implementation, operational consistency, and ongoing process management.
• Support People & Culture service delivery modernization by identifying opportunities to improve how People & Culture services are requested, delivered, and experienced by employees, applying user-centred methods such as journey mapping or personas where relevant.
• Develop, operationalize, and monitor process performance measures for assigned initiatives, including KPIs related to volume, cycle time, quality, service levels, rework, and user-experience.
• Apply foundational process architecture and value stream concepts to support assigned initiative analysis, end-to-end process understanding, and related deliverables.
• Translate process needs into business requirements and system considerations by partnering with People Systems, business stakeholders, and technical SMEs, including Workday-related opportunities where applicable.
• Deliver CI capability-building activities, including internally tailored White Belt, Yellow Belt, and other learning sessions, while contributing to improvements based on feedback and evolving organizational needs.

Benefits

• Candidates may be subject to skills and knowledge testing.
• As part of our recruitment process, candidates who advance to the next step will be asked to complete a background check. This includes: A mandatory Criminal record check. Other background checks may be conducted based on the operational requirements of the position.
• CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
• You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior