Bilingual Senior Collections Analyst

Perry Ellis International • Miami, FL

21d

About The Position

As the Bilingual Senior Collections Analyst, you will be responsible for the timely solicitation and securing of payments for overdue accounts. This critical role requires reviewing aging reports, taking appropriate initiative to resolve problem accounts, and demonstrating excellent customer service and communication skills while working effectively within the NetSuite and Jesta systems.

Requirements

• Experience: Minimum of 4+ years of dedicated experience in collections within a large corporate structure.
• Core Technical Skills: Expert proficiency in Microsoft Excel is mandatory (VLOOKUPS, Pivot Tables, Filtering, Sorting, etc.).
• Core Process Expertise: Demonstrated expertise in Reconciliations, Invoice Management, and Credit Memos.
• System Knowledge: Working knowledge of Accounts Receivable procedures, processes, and experience working with factoring companies is a major plus. NetSuite experience is a strong plus.
• Education: 2 or 4-year degree, or combination of academic degree and work history.
• Bilingual Proficiency: Fluency in English and Spanish is required for internal communication (Mexico office) and external customer support.
• Data Orientation: Must be comfortable working with big numbers and large dollar amounts and possess basic accounting knowledge.
• Work Ethic: Ability to be "heads down," work diligently in a repetitive environment, and manage multiple priorities without being overwhelmed.
• Collaboration: Must be a team player with excellent communication and follow-up skills.

Nice To Haves

• French is a plus for Canadian customers.
• Retail Knowledge (Plus): Prior experience working with major retailers (e.g., JCPenney, Dillard's) and knowledge of their reconciliation portals is highly preferred.

Responsibilities

• High-Volume Collections & Reconciliation: Responsible for collecting past due invoices through regular follow-up (high volume of phone calls/emails). Analyze aging reports and perform complex reconciliations for both Big Box Retailers and specialty accounts.
• Account Management: Reconcile accounts, retrieve payment information from various customer websites, and negotiate payment arrangements.
• Special Projects & Change Management: Actively contribute to special projects, including assisting with the company's upcoming bank transition, which requires extensive paperwork and collaboration.
• Issue Resolution & Documentation: Request claim investigations, issue credit memos, and file claims with factoring companies in a timely manner. Provide customers with necessary documentation (invoices, PODs, etc.).
• Reporting & Communication: Prepare weekly collection updates and daily forecast updates. Must communicate fluently in Spanish as needed with the Mexico office, and keep the sales department aware of high-risk accounts.
• Leadership & Support: Assists other collectors with daily problems, assists in training new employees, and provides account status updates to upper management (including Mayra Ortega, Senior Collections Manager).
• Month-End & System Support: Assist in month-end closing, including reconciling CIT (302H) for cash applications, and provide assistance to the EDI department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees