Collections Analyst

TEKsystems•Woburn, MA

2d•$25 - $25•Hybrid

About The Position

Our client is seeking a detail‑oriented Collections Analyst to join their Accounts Receivable team. This role plays a key part in reconciling receivable balances, reducing past‑due accounts, and supporting the organization’s overall cash flow and billing efficiency. The ideal candidate is a strong communicator with excellent follow‑up skills and experience handling high‑volume collections activity in a professional environment.

Requirements

1–3 years of collections experience within an Accounts Receivable environment.
Experience working with Oracle Financials or similar ERP (Oracle strongly preferred).
Strong organizational and follow‑up skills; able to manage timelines and multiple accounts simultaneously.
Excellent written and verbal communication skills with the ability to clearly articulate issues and resolutions to both internal and external stakeholders.
Experience handling purchase order‑based billing or recurring contract billing.
Customer‑service mindset with the ability to build rapport while driving timely payments.

Nice To Haves

Prior experience auditing lease documents, contracts, or purchase orders.
Exposure to billing management systems or large enterprise AR functions.
Familiarity with high‑volume collections (hundreds of accounts/leases).
Experience using reporting tools or Excel for account reconciliation and aging analysis.

Responsibilities

Manage and collect on past‑due balances, including rent‑based or purchase order (PO)–driven receivables.
Reconcile customer accounts to ensure accurate aging, billing, and cash application.
Audit lease agreements, purchase orders, contracts, and billing documents to validate accuracy and identify discrepancies.
Prepare and submit billing adjustments, credit requests, or supporting documentation as needed.
Conduct daily outreach to customers via phone and email, maintaining consistent follow‑up on payment arrangements and outstanding issues.
Research and resolve customer disputes by partnering cross‑functionally with billing, legal, sales, and operations teams.
Escalate unresolved or complex collection matters to leadership when appropriate.
Maintain accurate notes and documentation in the AR system for all collection activity.
Generate and analyze aging reports to identify trends, risks, and opportunities for process improvement.
Support month‑end AR close activities, including reconciliation and reporting tasks.
Contribute to continuous improvement of collection strategies, customer experience, and internal processes.