Collections Analyst

Ascent Global Logistics•Belleville, MI

1d•Hybrid

About The Position

The Collections Analyst position ensures the company receives payment for services provided to customers and facilitates collection of delinquent accounts. Contact A/P department of customers who have amounts past agreed terms or short paid invoices. Document all collection efforts in the appropriate system Ensure customer has adequate documentation for payment Update customer web sites with required information Review disputed charges and take appropriate action to resolve Monitor payment center websites to forecast timing of payment Determine cause of non-payment and take appropriate action to resolve Notify management of uncollectable balances and provide recommendations for further action Resolve payment discrepancies with customer Request refunds on overpayments or payments sent in error Goals: Minimize past due receivables, establish escalation process for key accounts, automate notifications of past due accounts, and assist in the implementation of improved collection processes Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives. Follows and ascribes to the One Ascent Vision, Mission and Core Values

Requirements

Bachelor’s Degree, general accounting knowledge or equivalent combination of education and experience.
1+ year Business to Business Accounts Receivable collections experience.
1+ year previous office experience
Able to read, analyze and interpret financial reports, industry journals and legal documents.
Able to respond to verbal and written inquiries or complaints from customers.
Able to effectively present information to customers, prospects, top management, and public groups.
Communicates internally with all departments at the corporate office, with other terminals, third party agencies, customers and prospects.
Proficient knowledge of accounting software systems and strong computer end user experience (Microsoft Suite, including Excel, Word, PowerPoint and Outlook)
Experience in performing multiple projects, carrying out multiple priorities and working with varying team members
Ability to work effectively in a team as well as independently
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc.; the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.

Responsibilities

Contact A/P department of customers who have amounts past agreed terms or short paid invoices.
Document all collection efforts in the appropriate system
Ensure customer has adequate documentation for payment
Update customer web sites with required information
Review disputed charges and take appropriate action to resolve
Monitor payment center websites to forecast timing of payment
Determine cause of non-payment and take appropriate action to resolve
Notify management of uncollectable balances and provide recommendations for further action
Resolve payment discrepancies with customer
Request refunds on overpayments or payments sent in error
Minimize past due receivables, establish escalation process for key accounts, automate notifications of past due accounts, and assist in the implementation of improved collection processes
Data entry and analysis, other duties as assigned