Bilingual Scale Operator and Office Administrator

United Scrap Metal Inc•Shelbyville, IN

About The Position

Over the last forty years, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. This has earned them both National acclaim and recognition with the achievement of several dozen awards. With 400+ team members across 6 locations nationally, the company’s commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail and barge shipment. Equally as important, is the expansion of the team’s focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers and local communities as it continues to drive forward into the next forty years and beyond. Position Overview The Office Administrator provides administrative support and customer service to various internal and external customers. This individual supports all front office activities, as needed, and performs administrative duties as assigned. Reports to the General Manager with a dotted line oversight to train, supervise and mentor the Administrative Coordinator.

Requirements

High School Diploma required
Requires previous similar position experience in an administrative role
Must possess a professional, charismatic, and customer service focused attitude
Standard MS Office software usage (Outlook, Excel, Office)
Ability to work in a face paced environment, managing multiple priorities
Ability to perform accurate data entry
Excellent written and verbal communication skills
Highly organized
Candidate must pass a pre-employment physical, background, and credit check
Available to fulfill flexible scheduling requirements as determined by the manager and /or business needs of the operation
Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
US-SOP-01 United in Safety Manual
US-F11 QEH&S Policy
US-SOP-03 Team Member Handbook

Nice To Haves

college degree preferred

Responsibilities

Enters breakdowns and uploads documents
Set up new customer accounts
Enters customer pricing as requested by the Sales Team
Creates and updates consumer and customer contracts
Cuts checks and gets cash from the bank – tracks customer payments
Creates shippers – handles all appropriate paperwork
Processes consumer invoicing
Runs reports pertaining to volume and revenue
Occasionally delivers checks or requested material to customers as requested by the Sales Team
Acts as a point of contact for customer questions – handles invoicing, payments for returned materials
Sets up new vendors
Codes and sends invoices to Accounts Payable
Tracks unpaid invoices
Acts as a point of contact for customers and vendors regarding payments
Assists in interviewing for open positions at the facility
Sets up new hire medical testing at the clinic (i.e. physical exam and Zero Impairment testing)
Assists in various onboarding activities such as the New Hire Orientation presentation and completing required new hire documents; scans paperwork to Corporate
Helps set up and send team members for random DOT / Non-DOT testing and bi-annual torch operator testing
Assists Operations to ensure that payroll timecards (hours worked) are sent to Corporate, enrolls new hires in the time clock and helps with time clock troubleshooting, as necessary
May support or act as a witness to yearly performance reviews, coaching sessions, team member meetings or disciplinary actions
Helps field and answer questions, fostering a culture in which staff members feel comfortable voicing questions and concerns; puts them in touch with a Corporate PD team member, as needed
Tracks documentation for ISO/RIOS compliance
Supports the incident reporting process, as requested
May help complete reports for compliance tracking purposes
Books travel arrangements for new hires completing training in other locations and supports the scheduling process, as needed
May travel to other facilities to continue training and learn best practices for the role
Oversees the Administrative Coordinators and any other new internal office personnel; ensures they are trained and performing their jobs effectively
Engages in and promotes activities that cultivate a positive facility cultures such as helping to execute activities such as teambuilding, charity events, donation drives etc.
Covers basic duties, as needed, in the absence of the Administrative Coordinator
May perform dispatch duties in the absence of a dispatcher: scales trucks in and out, communicates with drivers, enters calls, dispatch tickets, equipment or receivers as required
May support customer or utility accounts such as pricing all roll-off and special project loads, copying and organizing all supporting documentation and generating requested reports
May assist in tracking customer activity in monthly reports (reconciliation and supplier diversity)
Serving as a point of contact for customer accounts and scheduling payments as needed
Other duties as assigned