Bilingual Sales Support Analyst

American Fidelity • Oklahoma City, OK

2d • Hybrid

About The Position

Develop and proactively support the case management of incoming new business by removing roadblocks and providing requirement and status information to the producer. Responsible for product knowledge and for providing applications, appointment information, enrollment materials and proposals. Responsible for supporting sales by administrating a smooth transition of all new and renewal business received from agents and producers, monitor for accuracy and forward to policy issue. Responsible for supporting Sales by being the contact between brokers or carriers and all AFA and AWD Brokerage, Life Division, or APL departments such as Customer Service, Commissions, Marketing, Underwriting, Licensing, Compliance, Strategic Services and Benefits to better facilitate case management and a personalized climate ideal to brokers. Consistent exercise of discretion and independent judgment to support profitable sales for the Company.

Requirements

• Bilingual skills (Spanish/English) required.
• Excellent oral and written communication skills
• Excellent analysis and interpretation skills
• Advanced PC, Excel, Microsoft Office skills
• Ability to work with electronic enrollment platforms of AFA/APL or other electronic service providers such as Salesforce or Mocha.
• Ability to utilize critical thinking skills
• Contact/Call Center experience
• Ability to work in a fast paced, ever changing environment

Nice To Haves

• Bachelor's degree preferred, but commensurate experience in insurance sales, agent recruiting/development, or related field may be accepted.
• 3-5 years of experience in insurance or related field preferred.
• Working knowledge of sales and marketing techniques
• Insurance concepts and industry knowledge desired
• Ability to lead and manage or multi-task several projects at a time

Responsibilities

• Develop and proactively support the case management of incoming new business by removing roadblocks and providing requirement and status information to the producer.
• Provide product knowledge, applications, appointment information, enrollment materials, and proposals.
• Administer a smooth transition of all new and renewal business received from agents and producers, monitor for accuracy, and forward to policy issue.
• Act as the contact between brokers or carriers and various AFA/APL departments (Customer Service, Commissions, Marketing, Underwriting, Licensing, Compliance, Strategic Services, Benefits) to facilitate case management.
• Exercise discretion and independent judgment to support profitable sales for the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level