Bilingual Sales Floor Associate PT - Brickell

Rebag • Miami, FL

7d • Onsite

About The Position

Rebag is an e-commerce company that is reimagining the role of luxury in the secondary market by offering a unique business model that prioritizes sellers, provides upfront payment, and ensures a smooth and clutter-free resale experience. The company caters to a growing segment of consumers interested in sustainable and affordable luxury goods. Rebag operates both online and in physical stores located in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team from Harvard Business School, Rebag has secured over $100 million in funding from investors such as General Catalyst, Novator, Crosslink, and FJLabs. In 2020, Rebag was recognized by Fast Company as one of the Most Innovative Companies and has been featured in prominent publications like The New York Times, Business of Fashion, VOGUE, and TechCrunch. Our Client Experience Specialists are responsible for delivering a memorable, educational, and exciting experience to all clients, acting as brand ambassadors for Rebag's C.L.A.I.R. technology suite and upholding our commitment to being a best-in-class luxury resale business. As a Customer Experience Specialist, you will guide customers from their initial entry into our boutiques, educating them about Rebag and the value of their pre-loved items. Rebag is a leader in the resale industry, powered by innovative technology, and you will contribute to delivering an equally innovative in-store experience.

Requirements

• Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
• Ability to speak a second language fluently.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Demonstrate a mastery of all Rebag tools and services.
• Keep up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliable and a team player
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Legal right to work in the United States

Responsibilities

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
• Provide the highest level of customer service to all current and future clients
• Follow-up with customers through Rebag's CRM platform to build rapport
• Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
• Consistently aim for achieving sales target monthly
• Perform and support any other ad-hoc duties as assigned within the Retail team scope

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed