Bilingual Retail Store Manager II

MOBILELINK WEST LLC•Mobile, AL

12d•$40,000 - $60,000•Onsite

About The Position

Mobilelink is the largest National Cricket dealer, with over 500 stores and growing. We are seeking passionate individuals to sell wireless products, assist customers, and lead a team. This is a dynamic, equal-opportunity employer offering unlimited future growth potential and the chance to be part of a rapidly expanding national team. The Bilingual Retail Store Manager (RSM) is responsible for the overall sales and operations of their assigned location. Successful RSMs will lead their team to drive success across all performance levels, managing sales achievement, customer service, operational standards, and inventory. The RSM must demonstrate strong leadership skills and develop, implement, and manage team and company programs and processes. As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth. Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.

Requirements

Must be able to speak fluent English and Spanish to be eligible for the bilingual role
Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)
Two (2) years of recruiting, hiring, and developing successful store sales teams
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to have reliable transportation to assist at other locations within 30 minutes’ radius from the home store when needed.
Must have a valid driver’s license and auto insurance.

Responsibilities

Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
Create a work environment where all employees can excel.
Always deliver exceptional customer experience.
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
Ensure that employees are properly trained on new products and promotions to sell with confidence.
Assist departments such as Human Resources and Loss Prevention in internal investigations.
Assist on the sales floor in order to be available for coaching and developing store personnel.
Schedule and staff to budgeted hours as assigned.
Ensure the team is providing a clean and inviting atmosphere for customers.
Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
Respond in a timely manner to all communications.
Ensure timely completion of required training within the store.
Always ensure the protection of assets.
Engage with customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown during outside sales events, community engagements, or promotional activities.