Bilingual Remote Intake Specialist - PR

Alert Communications

20h • Remote

About The Position

Alert Communications provides 24/7/365 live answering and intake services for the legal industry, supporting over 3,000 clients across North America. We are currently hiring remote, part-time team members based in Puerto Rico. As a Bilingual Intake Specialist, you will be the first point of contact for potential legal clients. You will handle incoming calls, accurately qualify leads using scripted prompts, and deliver professional customer service in both English and Spanish.

Requirements

• Must reside in Puerto Rico.
• Fluent written and verbal communications in both English and Spanish.
• Must be able to work at least one weekend day (Saturday or Sunday) and holidays.
• Background in customer service, call centers, sales, or hospitality.
• A typing speed of 35+ WPM and comfort navigating multiple screens.
• PC or Laptop running Windows 11 or higher (No Macs, Apple products, tablets or Chromebooks) and a wired USB headset with a mic.
• High-speed Fiber or Cable internet only (no Wi-Fi, satellite, or DSL) hardwired via Ethernet cable directly to your modem or router.

Responsibilities

• Manage bilingual inbound calls and adapt your tone to each caller's needs.
• Gather and input accurate caller details using proprietary systems and protocols.
• Meet performance and productivity goals while managing time efficiently.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed