Bilingual Remote Customer Service Rep
About The Position
This is a remote position for Florida residents only! We are seeking bilingual customer service representatives who are fluent in both Spanish and English. Candidates must be able to read and speak Spanish fluently, including numbers and the alphabet. The role involves serving as a key point of contact for customers seeking assistance by phone, managing incoming calls, responding to questions, resolving issues, and providing clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Requirements
- Must be fluent in Spanish and English, including numbers and the alphabet.
- Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum.
- 6 months or more experience dealing with the public.
- Excellent communication skills to understand and effectively respond to callers.
- Analytical skills to rapidly review and interpret data.
- Excellent keyboarding skills with PC and Windows operating system.
- Interpersonal skill to respond in a concise and courteous manner.
Responsibilities
- Receive telephone calls and provide responses to callers.
- Identify situations that require further research and monitoring.
- Record all interactions in Microsoft Dynamics Customer Service module.
- Advise supervisor of issues and problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
