Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)

ESL Federal Credit Union•City of Rochester, NY

8d•Onsite

About The Position

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Requirements

One year in sales/service in the financial services or comparable industry required
High School diploma or High School equivalency diploma required
Bilingual English/Spanish speaking proficiency required
Strong, communication, problem solving and decision making abilities
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL.
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Nice To Haves

Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role

Responsibilities

Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results.
Achieve Net Promoter Score target
Achieve Employee Satisfaction target
Maintain Satisfactory audits
Meet Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including: Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”, Modeling ESL’s core values, Engaging in continuous self-development, Supporting the VolunCare Program, Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.