Bilingual Relationship Banker I - Bear Valley - Denver, CO

U.S. Bank•Denver, CO

3d•$23 - $28•Onsite

About The Position

Relationship Bankers build and maintain customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and address customers’ banking needs. They obtain and process customer and account information; explain deposit and loan products and services; and recommend solutions tailored to customers’ goals. The banker proactively contacts and follows up with clients, learns about their financial needs and preferred banking channels, and works with branch colleagues and partners to provide a consistent client experience. Duties include greeting clients, processing basic transactions, opening consumer and business accounts, completing service requests, submitting credit applications, and educating clients about digital and self-service tools. The role requires accurate, operationally excellent service and NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. The role is based at a U.S. Bank location for all scheduled work days. The primary location is Bear Valley in Denver, Colorado. The listed pay range is $23.19–$28.35; actual pay may vary by location.

Requirements

High school diploma or equivalent.
Typically fewer than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting the required criminal background and credit check requirements.
Must be able to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Must work from a U.S. Bank location on all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and banking channel preferences.
Identify solutions for new and existing clients through effective engagement and communication.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide an optimal client experience by greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
Obtain and process customer and account information, demonstrate available deposit and loan products and services, and recommend suitable solutions.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.