Bilingual Recruiter

AmeriBest Home Care•Allentown, PA

5d•Onsite

About The Position

AmeriBest Home Care is dedicated to providing high-quality home care services. The Recruiter is a vital contributor to AmeriBest’s mission to deliver exceptional home care services in our community one client, one caregiver, and one visit at a time. Reporting to the Branch Manager/Director, it is the Recruiter’s responsibility to analyze staffing issues (consistently open shifts, particular acuities needed of caregivers, hard to staff areas, etc.) in AmeriBest’s service area. The Recruiter must execute a customized strategy enabling our recruiting/onboarding efforts to deliver exceptional customer service to our clients and caregivers as well as provide staffing resources to the Client Services team. Duties will include: sourcing and recruiting caregivers, pairing caregivers with clients and staffing cases, developing relationships, planning and implementing outreach campaigns, meeting recruiting-growth expectations, working closely with the Client Services team for pointed recruiting, and working with other associates and departments to get caregivers onboarded and working with clients. The success of the Recruiter will be measured by new referral conversions through placement of recruited caregivers, increased utilization percentage (i.e., staffing percentage), decreased missed visits due to staffing, increased retention percentage, EVV compliance percentage, growth of client census and active caregiver roster.

Requirements

Bilingual
Valid state driver’s license
Able to travel locally
High School diploma or equivalent
Excellent organizational, oral and written communication skills; problem solving abilities
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
Communication – Communicates persuasively; listens and gets clarification
Excellent telephone skills and customer services skills
Entrepreneurial self-starter, takes initiative, goal-oriented with a positive, upbeat attitude
Demonstrates sense of urgency and adaptability to changing priorities
Demonstrates empathetic attitude towards the care of the client and their family members
Able to build and maintain strong relationships with community members, caregivers, families, organizations and Service Coordinators
Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
Able to manage competing demands for time and resources and independently prioritizes work responsibilities
Able to prioritize daily tasks and handle multi-tasking
Enjoy working in a multi-cultural environment
Able to function effectively as a member of a team
High School diploma or equivalent (required)
Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates.
All associates are expected to participate in any investigatory activities
All associates are expected to report any violation of AmeriBest policies and procedures
All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct
All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

Nice To Haves

Associate’s degree (preferred)
Experience with HHAeXchange is a plus
One (1) year recent experience in a home care agency (preferred)
One (1) year of experience in customer service, sales, recruiting, marketing and/or public relations (preferred)
Experience with Medical Assistance Program (Medicaid), home care waiver experience is a plus
Previous experience working with consumers, the elderly and their families (preferred)
Prior marketing or sales experience (preferred)
Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software programs

Responsibilities

Sourcing, recruiting, onboarding and staffing of Direct Care Workers (DCWs) (i.e., caregivers)
Place/Staff DCWs with clients needing services and ensure good matches are made
Customer service, demonstrating compassion and resolving problems
Execute strategies to enhance the staffing experience of clients and caregivers, contributing to improved client retention, and open shifts staffed
Work with Onboarding/Intake/HR departments to move DCWs through the hiring process
Provide analysis, metrics and weekly reporting regarding hiring and staffing of DCWs
Communicate effectively with the Client Services team, management, and co-workers
Schedule DCWs for their first shift/client and hand them off to the Client Services Coordinator or Manager (CSC / CSM) managing the referral/case
Achieve weekly hiring numbers, as specified
Perform other duties as assigned