Bilingual Receptionist - ACCESS West Chicago
About The Position
ACCESS Community Health Network (ACCESS) is a mission-driven organization impacting community health care both locally and nationally. As a nationally recognized leader in community health, ACCESS continues to innovate and improve its integrated care model to address the total health and wellness of its patients. The dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year. This position serves as patients' first point of contact, creating a welcoming and supportive environment at the front desk. The role involves guiding patients through check-in, collecting accurate data, scheduling appointments, processing payments, and ensuring a smooth and efficient visit. The Bilingual Receptionist delivers high-quality customer service to support ACCESS' patient-centered medical home model and advances organizational goals to improve patient care and community health outcomes. The position also includes comprehensive training and hands-on experience with Epic, a leading Electronic Medical Record system.
Requirements
- High school diploma or equivalent
- Basic proficiency in computer skills
- Ability to work some evenings and Saturdays
- CPR/Basic Life Support Certification
- Bilingual English/Spanish
Nice To Haves
- Receptionist experience in a health care setting
- Customer service experience
- Administrative experience
- Electronic Medical Records (EMR) systems experience
Responsibilities
- Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
- Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
- Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
- Advance organizational goals to improve patient care and community health outcomes.
- Receive comprehensive training and hands-on experience with Epic, one of the world's leading Electronic Medical Record systems.
Benefits
- Tuition reimbursement and student loan forgiveness programs for qualifying individuals
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
