Bilingual Receptionist

Crisp Recruit • Goldsboro, NC

1d • Onsite

About The Position

The Bilingual Receptionist role at Flexner Houser Injury Law is a pivotal position designed to support the firm's strategic expansion into Goldsboro, North Carolina. This is a foundational hire for a brand-new office, meaning you will play a critical role in shaping the client experience and day-to-day operations from the ground up. This role is not merely about administrative support; it is an opportunity to become the welcoming face of the office, directly impacting client experience and accessibility for Spanish-speaking clients, an underserved community in the area. By ensuring smooth everyday operations and clear communication, the receptionist will be central to the office’s success and client satisfaction.

Requirements

• Administrative Experience: Brings prior experience in office administration or reception, with a strong foundation in organization, follow-through, and client-facing support.
• Bilingual Proficiency: Fluent in Spanish and English, with the ability to communicate professionally and effectively in both languages.
• Communication Skills: Builds trust with clients through a friendly, professional demeanor and the ability to listen, respond, and guide conversations effectively.
• Calm Under Pressure: Maintains composure and confidence in a fast-paced environment, handling client inquiries and office needs with steady professionalism.
• Tech-Savvy: Comfortable navigating Microsoft 365, SharePoint, and basic office technology, with the ability to quickly adapt and troubleshoot when needed.
• Proactive Attitude: A self-starter who stays productive, identifies opportunities for improvement, and enhances the overall client and team experience.
• Problem Solver: Takes initiative to resolve issues independently and brings solutions forward, becoming a trusted and dependable go-to person who helps keep the office running smoothly.
• Team-Oriented: Contributes to a respectful and collaborative team environment, building strong relationships and supporting others with a high level of integrity.
• Onsite Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success.

Responsibilities

• Front Desk Management: Welcome clients and visitors as the face of the office, while managing all inbound communications with warmth and professionalism.
• Bilingual Client Support: Communicate confidently in both English and Spanish, ensuring every client feels understood, supported, and well taken care of.
• Appointment Scheduling: Coordinate appointments and manage calendars with precision, sending timely confirmations and reminders to keep operations running smoothly.
• Initial Intake Support: Ask thoughtful preliminary questions to understand client needs and ensure they are efficiently routed to the right team member.
• Office Operations: Keep the office organized and running efficiently by managing supplies, maintaining workspaces, and supporting day-to-day administrative needs.
• Tech Troubleshooting: Assist with basic technical issues such as printer or system challenges, helping minimize disruptions and keep the team productive.
• General Support: Serve as a dependable go-to resource in the office, proactively offering solutions and contributing to a positive, team-oriented environment.

Benefits

• Community Impact: Play a meaningful role in expanding access to legal services in an underserved market, helping Spanish-speaking clients feel heard, supported, and cared for.
• Leadership Interaction: Work directly with firm leadership, gaining valuable exposure, guidance, and insight as you contribute to the growth of a new office.
• Valued Role: Step into a highly visible position where your contributions shape the first impression of the firm and set the tone for a welcoming, efficient office environment.
• Career Growth: Grow with the firm as the office expands, with opportunities to take on greater responsibilities and evolve beyond the receptionist role over time.
• Team-Oriented & High Integrity: Be part of a positive and respectful team environment where professionalism, accountability, and a genuine commitment to supporting one another are valued every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees