Bilingual Receptionist

CenterWell

10d • Onsite

About The Position

Become a part of our caring community and help us put health first The Receptionist manages front desk operations and provides administrative support within a physician practice or center. You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator.

Requirements

• Bilingual in English and Spanish
• One year or more of healthcare experience, we will also consider Candidates with strong customer service backgrounds (such as retail, hospitality, or call centers).
• Commitment to enhancing patient experience and care
• Strong customer service and phone skills.
• Collaborative and positive team player.
• Efficient multitasking in a fast-paced setting.
• Detail-oriented and highly organized.
• Skilled in Microsoft Office (Word, Excel, Outlook, Access).

Nice To Haves

• 1+ years of experience with value-based care models
• Knowledge of medical terminology
• Experience with EMR systems

Responsibilities

• Greet patients and visitors in person and by phone
• Schedule and manage patient appointments, coordinating with medical staff
• Maintain and update patient records in EMR and CRM systems
• Process billing, update patient accounts, and collect copayments
• Answer calls, respond to inquiries, and provide general information
• Keep the reception area clean, organized, and well-stocked
• Assist with office tasks such as ordering supplies, managing inventory, and arranging courier services
• Make decisions within defined parameters for work expectations, quality standards, and timing
• Use your skills to make an impact

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed