Bilingual Receptionist- ACCESS Holy Cross

ACCESS Community Health Network • Chicago, IL

3d • Onsite

About The Position

ACCESS Community Health Network (ACCESS) is a mission-driven organization impacting community healthcare locally and nationally. As a nationally recognized leader in community health, ACCESS innovates and improves its integrated care model to address the total health and wellness of its patients. The dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of over 150,000 patients annually.

This position serves as the patients' first point of contact, creating a welcoming and supportive environment at the front desk. Responsibilities include guiding patients through check-in, collecting accurate data, scheduling appointments, processing payments, and ensuring a smooth and efficient visit. The role requires delivering high-quality customer service to support ACCESS' patient-centered medical home model and advancing organizational goals to improve patient care and community health outcomes. Successful candidates will receive comprehensive training and hands-on experience with Epic, a leading Electronic Medical Record system.

Requirements

• High school diploma or equivalent
• Basic proficiency in computer skills
• Ability to work some evenings and Saturdays
• CPR/Basic Life Support Certification
• Bilingual English/Spanish

Nice To Haves

• Receptionist experience in a health care setting
• Customer service experience
• Administrative experience
• Electronic Medical Records (EMR) systems experience

Responsibilities

• Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
• Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands-on experience with Epic, one of the world's leading Electronic Medical Record systems.

Benefits

• Tuition reimbursement and scholarship program
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO after introduction period
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED