Bilingual Public Benefit Specialist
About The Position
The Bilingual Public Benefit Specialist interviews uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local Financial Assistance programs. The specialist assists patients with applications, gathers supporting documentation, and follows submitted applications through a determination so that billing or adjustments can be processed accurately and promptly. This is a remote position, but the employee must be willing and able to travel to and work onsite at client, temporary, or corporate locations as business needs require. The role requires 1–2 years of healthcare experience interacting with patients about hospital financial issues and bilingual speaking proficiency in Spanish and English. A high school diploma or GED is required, although a combination of post-secondary education and experience may be accepted in lieu of a degree. CRCR certification is required within nine months of hire and is company-paid. The position pays $16.50–$20.50 per hour, based on experience. The opportunity includes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities.
Requirements
- 1–2 years of healthcare industry experience interacting with patients regarding hospital financial issues.
- Bilingual speaking proficiency in Spanish and English.
- High school diploma or GED; a combination of post-secondary education and experience may be considered in lieu of a degree.
- CRCR certification required within nine months of hire; company-paid.
- Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
- Must reside and be authorized to work in the United States.
Nice To Haves
- Understanding of revenue cycle functions, including admission, billing, payments, and denials.
- Comprehensive knowledge of patient insurance processes for obtaining authorizations and verifying benefits.
- Knowledge of health insurance requirements.
- Knowledge of medical terminology, CPT, or procedure codes.
- Patient Access experience with managed care or insurance is highly preferred.
- Call Center experience is highly preferred.
- Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
Responsibilities
- Review referrals for uninsured and under-insured patients to identify program eligibility opportunities and coordinate the application process.
- Communicate with patients to obtain documents required to accompany applications.
- Follow submitted applications through the determination point, update applicable insurance information, and ensure timely billing or adjustment posting.
- Document relevant actions and communication steps in assigned patient accounting systems.
- Maintain working knowledge of state and federal program requirements and share information with colleagues and supervisors.
- Develop and maintain proactive working relationships with county, state, and federal Medicaid caseworker partners.
- Collaborate with other revenue cycle departments and associates.
- Perform other job duties as assigned.
Benefits
- Bonus incentives and quarterly and annual incentive programs.
- Paid certifications, including company-paid CRCR certification.
- Tuition reimbursement.
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
- Career advancement and professional development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
