Bilingual Property Admin

Riverstone Communities • West Palm Beach, FL

2d • Hybrid

About The Position

This Bilingual Property Admin position is with a well-established, nationwide property management company at their Casa del Monte Mobile Home Park in West Palm Beach, FL. The role involves a mix of outdoor community engagement and indoor administrative tasks, focusing on ensuring resident compliance with community rules and regulations, providing customer service, and assisting management with violations. The company emphasizes a supportive and respectful work environment where team members are valued and encouraged to share ideas.

Requirements

• Bilingual in both Spanish and English - fluently read, write and speak
• 1-2 years of experience within sales/marketing industry, preferably in mobile home property management or experience with compliance related matters
• 1-2 years of experience in customer service including diffusing situations - proven customer service skills
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds
• Executes on tasks efficiently and meets necessary deadlines
• Strong attention to detail
• Sets high standards for themselves and for our residents
• Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
• Strong computer skills - willingness to learn new platforms to get the job done
• Willingness to read and understand rules and regulations and standards of the community and company

Responsibilities

• Issue weekly violations based on home standards
• Perform 70% outside walking around the community and 30% in office completing administrative work
• Provide exceptional face-to-face resident customer service
• Be firm with company policy and processes
• Ensure 100% resident compliance with all community rules and regulations
• Ensure 100% compliance with all resident violations
• Reach a 95% customer satisfaction rate
• Maintain an organized and productive office space 100% of the time
• Assist management with issuing resident violations and following up with correction of the violations in a timely manner

Benefits

• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO) and Wellness PTO
• Maternity/Paternity Leave
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees